Our policy lasts 180 days. If 180 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Day 1 is counted as the day of delivery.
In the highly unlikely event that you're unhappy with the quality of your item, Skys Above will happily accept returns due to change of mind as long as a request to return is received by us within 180 days of receipt of the item and are returned to us in original packaging, and unused. As the Art is custom made, only certain parts of your order can be re-used, for example, the frame (if ordered), and it's in perfect condition. Before, sending any items back, please contact us at email@example.com first. We value your business, and your happiness and will work with you to make things right.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Skys Above) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Downloadable software products
To request a return, contact our team at firstname.lastname@example.org, along with your order number, and a reason for return. We want you to be happy with your purchase and will do everything in our power to resolve any issues.
Refunds (if applicable)
Once your return is received and inspected, we will send you n email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund will exclude any shipping fees and taxes already paid.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it can take approximately 5-10 working days for refunds to appear on your statement. Please, reach out to your financial institution to see if they see the refund on their banking side.
If you have not received your refund after 14 days, reach out to us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item back to us you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.